On the first day of the sprint, your team will “unpack” everything they know. Expertise and knowledge on most teams is asymmetrical: Sales knows things engineering doesn’t, customer support knows things design doesn’t, and so on. We’ll explain how to draw insights from the team together, create a simple user story, set the scope for the week, and take useful notes as a team.

The first step in a design challenge: build team understanding via Fast Company

“How might we”: The secret phrase top innovators use via Harvard Business Review

Google Ventures’ secret mantra for super-productive meetings via Fast Company